Who it is for
Owners, customer-experience leaders, and marketing managers.
AI CommandSolutions · Business Made EasyControlled-pilot product
Managed agent profile
Customer Retention & Reputation Agent
A planned, consent-aware follow-up system for satisfaction, service recovery, honest review invitations, and bounded reactivation.
An assessment request is reviewed before any appointment, proposal, or action is created.The workflow problem
Post-service issues may surface late, honest feedback requests can be inconsistent, and past-customer follow-up may lack clear consent and frequency controls.
First measurable outcome
A reviewable pilot that applies the same eligibility rules to every customer and routes negative or uncertain feedback to a person.
What it can prepare or do
Prepares satisfaction checks; routes service recovery; requests honest reviews under uniform rules; stops on opt-out; prepares consented reactivation messages; and measures responses and repeat work.
Approval boundaries
Begins with drafts, then approved sends. Only counsel-reviewed uniform sequences may expand. Public review responses remain approval-required, and every sentiment result can be reviewed by a person.
Safe failure handling
Never gates reviews or suppresses negative reviewers, applies consent and frequency caps, resolves duplicates, and stops marketing when a service-recovery case is open.
What gets measured
Satisfaction response, service-recovery time, honest invitation and review completion, repeat booking, reactivation conversion, opt-out and complaint rate, and public-response approval accuracy.
What it will not do
No fake or incentivized reviews, review gating, autonomous public arguments, or unconsented mass reactivation.
Pilot acceptance gates
A controlled pilot requires uniform eligibility, zero gated requests, at least 98% correct complaint suppression, approval of every public reply, and a measurable baseline with compliant opt-out handling.
Human control by default
Authority must be earned.
Each deployment uses separate customer accounts, tenant isolation, least-privilege access, approval queues, audit history, spending and usage limits, no more than three retries, human escalation, a kill switch, and rollback procedures.